Data Governance & Trust
Yubla Paints Privacy Policy
Last Updated: August 2026 · Committed to protecting the privacy of Kenyan homeowners, painting contractors, and commercial partners.
1. Information We Collect
When you interact with the Yubla Digital Platform—whether browsing our architectural paint products (like our SuperMatte Emulsion 20L), using the digital house visualizer, inspecting completed project showcases, or booking painting services and wall repairs with verified contractors—we collect relevant information to serve your painting project:
- Contact & Account Data: Full name, phone number, email address, physical delivery address, and service location.
- Project & Visualizer Data: Saved colour swatches, uploaded room photos, custom tint selections, and surface measurement logs.
- Commercial Transactions: Order history, payment confirmation tokens, invoice records, and contractor quote requests.
- Contractor Credentials: Applications to become a contractor, business registrations, portfolio media, and reviews.
2. How We Use Your Data
Your information is strictly used to power the Yubla commercial painting loop:
- Processing paint purchases and dispatching orders according to our Delivery Policy across all service locations.
- Connecting homeowners with verified local painting contractors based on project scope and regional availability.
- Calculating accurate paint quantities using formulas from our Learning Centre.
- Disbursing contractor commissions as detailed in our referral program and explaining how referrals work.
3. Security & Payment Processing
We implement enterprise-grade encryption and access controls. Payment transactions (M-Pesa, card payments, bank transfers) are handled through certified PCI-DSS compliant payment gateways. Yubla never stores raw credit card details or M-Pesa PINs on our servers.
4. Your Rights & Data Access
Under Kenya's Data Protection Act, you have full control over your personal data. You may request access to your profile data, correct inaccuracies, or request complete account deletion at any time by contacting our privacy team at privacy@yubla.co.ke.
Transparency across the Yubla Platform
We believe that a trusted painting project requires transparency from product formulation to painter handover. Our data privacy standards apply equally across our customer portal, contractor network, and administration systems.
We do not sell, rent, or trade customer data to third-party advertisers. Data shared with verified painters is limited strictly to the information required to quote and execute your requested painting project.
Frequently asked questions
Is my uploaded house photo private in the Visualizer?
Yes. Photos uploaded to the house visualizer are processed securely to render Yubla colour swatches and are stored in your private account session.
How do I request deletion of my Yubla account?
Contact support@yubla.co.ke with your registered phone number or email address, and our team will purge your personal records within 5 business days.